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[Feature] Adds Application Insights User, Session cookie values to Freshdesk ticket #12388

Merged
merged 2 commits into from
Jan 2, 2025
Merged

[Feature] Adds Application Insights User, Session cookie values to Freshdesk ticket #12388

merged 2 commits into from
Jan 2, 2025

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mnigh
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@mnigh mnigh commented Dec 27, 2024

🤖 Resolves #11390.

👋 Introduction

This PR adds the Application Insights User ID and the Application Insights Session ID cookie value strings to new support tickets via to the SupportController.

📸 Screenshot

Screen Shot 2024-12-27 at 10 40 57

🧪 Testing

Note

To test creating a support ticket, you will need to access to and credentials for Freshdesk. The APPLICATIONINSIGHTS_CONNECTION_STRING in apps/web/index.html will also need to be manually set locally.

  1. make refresh-api; pnpm build
  2. Navigate to http://localhost:8000/en/support
  3. Fill out the support form and submit
  4. Verify Application Insights User ID field and Application Insights Session ID field in a newly created Freshdesk ticket has the appropriate values from ai_user and ai_session cookies

@petertgiles petertgiles self-requested a review January 2, 2025 13:32
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It looks good to me. @mnigh do you have access to confirm that my ticket was successfully submitted?

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mnigh commented Jan 2, 2025

It looks good to me. @mnigh do you have access to confirm that my ticket was successfully submitted?

Yes I do and the ticket was successfully submitted. I will send you a screenshot of the ticket in Slack.

petertgiles
petertgiles approved these changes Jan 2, 2025
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Thanks for adding this feature!

@mnigh mnigh added this pull request to the merge queue Jan 2, 2025
Merged via the queue into main with commit 4f4ffae Jan 2, 2025
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@mnigh mnigh deleted the 11390-freshdesk-appinsights branch January 2, 2025 14:10
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✨ Add Application Insights user ID to support tickets
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@mnigh @petertgiles